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These terms set out how hi77app operates your account, what you agree to when you use the platform, and the routes available to you if something needs to change. Access and eligibility depend on your local law and the region you are in — read this before you do anything else.
By opening and using an account on this platform, you accept these terms in full. They apply to every action you take here — browsing the lobby, placing a wager, funding your account wallet via Nagad or Bank Transfer, and contacting support. If you are accessing the platform from a jurisdiction where online gaming is restricted, it is your responsibility to check whether your participation is lawful. We do not make that determination for you, and we do not represent that access is permitted in every region. These terms can be updated. When we make a material change, we will flag it in your account notification area. Continuing to use the platform after a change takes effect means you accept the revised version. If you do not agree, close your account and stop using the service before the change date. The terms exist to protect both sides: they define what we owe you in service delivery and what you agree to in conduct and compliance. Where a specific section — such as the payment policy or session-control rules — provides more detail, that section applies alongside these general terms, not instead of them. Questions about how a term applies to your account can be raised through the support routes listed on this page.
These terms govern the creation, use, suspension, and closure of your account on this platform. They cover login credentials, identity verification steps, and the session-control settings visible inside your account area. They do not extend to devices or networks you use to reach the platform.
Deposits and withdrawals processed through Nagad or Bank Transfer fall within these terms. The rules covering minimum amounts, processing steps, and wallet verification are set out in the payment section of your account. Third-party payment providers operate under their own separate terms.
Game titles, lobby pages, promotional notices, and support articles published on this platform are covered. Content is provided for account holders in eligible regions only. We may change, remove, or restrict content at any time without prior notice, subject to applicable local law.
Services operated by parties outside this platform — including game studios whose titles appear in the lobby — are not governed by these terms. Those providers maintain their own policies. We are not liable for their content, availability, or conduct, though we do select studio partners for the catalogue.
You have several practical routes for managing how your data and account are handled. Start with the account settings page — it shows the transaction history tied to your wallet, the session parameters currently active, and the contact log for any previous support exchanges. If a record looks incorrect, you can flag it directly from that screen using the dispute or correction form shown there. You do not need to email first; the form routes to the account review team automatically. For corrections to personal details — name spelling, registered mobile number, preferred payment method — follow the verification steps shown in the account profile section. Some changes require identity confirmation before they take effect, and the screen will tell you exactly which documents are needed. Nothing in this process is hidden; every required step is labelled. If you want to understand how your information is stored or request that it be removed, the support routes below are the right place to start.
Open the transaction history in your account area to see every deposit, withdrawal, and session record tied to your wallet. Nagad and Bank Transfer entries are listed separately with timestamps.
Use the account profile section to update personal information. The screen shows which fields are editable and which require identity verification before changes are saved.
Any question about how a term applies to your account can be submitted through the support form in your account area. The form asks for the specific section or transaction you are asking about so the team can respond accurately.
For account restrictions, payment holds, or policy questions that the self-service screens do not resolve, the live chat and email routes below connect you to the account support team directly.
The live chat button is visible in the footer of every page once you are logged in. Use it to ask about a specific term, a transaction hold, or a session-control question in real time.
Send a written query to the support address shown in your account profile. Include your account reference number and the section of these terms your question relates to for a faster response.
The help centre, linked from the main menu, carries published articles on deposit steps, session controls, and policy routes. Search by topic before raising a ticket — many questions are answered there.
We store the account details you provide at registration and the transaction records generated when you use Nagad or Bank Transfer. Retention periods are set in the privacy policy linked from your account footer. You can request a summary of what we hold by contacting support.
We use cookies to keep your session active, remember your preferred language setting, and measure how pages perform. You can manage cookie preferences from the banner that appears on your first visit. Disabling functional cookies may affect how the account area loads.
Your account is protected by password authentication and, where enabled, a second verification step. If you notice a login you did not make, use the secure-account option in your profile to lock access immediately, then contact support to review the session log.
When these terms are revised in a material way, we post a notice in the account notification centre and update the date at the top of this page. To request a change to how your data is used, or to ask about a specific retention decision, email the address shown in your account profile.
Access depends on whether online gaming is permitted under local law in your specific region. These terms govern the platform side of the relationship, but they do not override local legal requirements. Check the rules that apply in your area before opening an account.
This page always shows the version currently in effect. The date at the top is updated whenever a material change is made. If you want a copy for your records, you can print or save this page from your browser at any time.
We flag material changes in the notification centre inside your account. You will see an alert the next time you log in. Continuing to use the platform after the change date means you accept the updated version. If you disagree, close your account before that date.
Every transaction processed through Nagad or Bank Transfer is logged in your account transaction history. Records are retained for the period set out in the privacy policy. You can view them at any time in the account area, and you can request a full export through support.
Yes. Send a deletion request to the support email shown in your account profile. Some records may need to be retained for regulatory or audit reasons even after an account is closed — the support team will tell you exactly what applies in your case.
Use the dispute form in your account area or contact the support team via live chat or email. Provide your account reference number and the specific term or transaction you are questioning. The account review team will respond with a written explanation of how the term was applied.